Senior Director, Fraud Investigation and Prevention Blue Cross Blue Shield of Massachusetts
Our national clients are looking to see how we are controlling costs and increasing our effectiveness at fighting fraud; AI plays a critical role in improving efficiency, controlling costs and fighting fraud. We increasingly see AI called out in capability and finalist agendas. With this prevalence of AI, Blues plans need to embrace opportunities to improve efficiency in operational areas, and the effectiveness of PI and fraud programs. Learn how to be more familiar with AI as a tool to achieve those objectives, and how to include it in conversations with clients and consultants.